1. Controller
The controller of personal data processed in connection with accommodation at Premiere Apartments, car and e-bike rental and this website is:
SOLARIS Travel, s. r. o.
Dolný Smokovec 55, 059 81 Vysoké Tatry, Slovakia
Company ID (IČO): 47 363 215 · Tax ID (DIČ): 2023830039 · VAT ID: SK2023830039
Email: info@premiere-group.sk · Phone: +421 905 276 764
We have not appointed a Data Protection Officer (DPO), as we are not legally required to do so. Please contact us at the email address above with any data protection questions.
2. Purposes of processing and legal bases
| Purpose | Data | Legal basis |
|---|---|---|
| Booking and provision of accommodation | first name and surname, email, phone, dates of stay, number of guests, payment details, correspondence | performance of a contract and pre-contractual steps — Art. 6(1)(b) GDPR |
| Guest register and registration of stay | first name, surname, date of birth, permanent address, ID document number, nationality, dates of stay | legal obligation — Art. 6(1)(c) GDPR in conjunction with Slovak Act No. 253/1998 Coll. on the Registration of Residence of Citizens and Act No. 404/2011 Coll. on the Residence of Foreigners |
| Local accommodation tax | guest details and number of overnight stays | legal obligation — Slovak Act No. 582/2004 Coll. on Local Taxes and Local Fees and the generally binding regulation of the town of Vysoké Tatry |
| Car and e-bike rental | name, contact details, ID document number, for cars also driving licence number, rental period and rented item | performance of a contract — Art. 6(1)(b) GDPR |
| Invoicing and accounting | billing details, payment details | legal obligation — Slovak Act No. 431/2002 Coll. on Accounting, Act No. 222/2004 Coll. on VAT |
| Answering enquiries (email, phone, forms) | name, contact details, content of the message | pre-contractual steps or our legitimate interest in answering your questions — Art. 6(1)(b) and (f) GDPR |
| Establishing and defending legal claims | data needed to substantiate the claim | legitimate interest — Art. 6(1)(f) GDPR |
| Sending news and offers (email marketing) | email, or name where provided | consent — Art. 6(1)(a) GDPR and Section 116 of Slovak Act No. 452/2021 Coll. on Electronic Communications |
| AI chatbot on the website | content of the conversation and technical data | consent to functional cookies and our legitimate interest in answering questions — Art. 6(1)(a) and (f) GDPR |
| Analytics and marketing (cookies) | online identifiers, device data and data on behaviour on the website | consent — Art. 6(1)(a) GDPR and Section 109(8) of Slovak Act No. 452/2021 Coll. |
Providing data for bookings, the guest register and invoicing is a statutory or contractual requirement — without it we cannot provide accommodation or rent you a car or e-bike. Providing data for marketing purposes is voluntary.
3. Email marketing
If you subscribe to our newsletter (for example via the form in the website footer), we will send you emails with news, seasonal offers and discounts on stays at Premiere Apartments based on your consent. Consent is voluntary and is not a condition of booking.
Guests who have already stayed with us may receive offers of our similar services without separate consent under Section 116(15) of Slovak Act No. 452/2021 Coll., provided they did not object when their email address was collected. You can easily opt out of such messages at any time.
You can withdraw your consent at any time by clicking the “Unsubscribe” link in any email or by writing to info@premiere-group.sk. Withdrawing consent does not affect the lawfulness of processing before the withdrawal. We use an email service provider to send emails, which processes the data as our processor. We may evaluate email opens and link clicks so that we send relevant content.
4. Proon AI chatbot
On the website you can chat with the Proon AI chatbot, which answers questions about the apartments, availability and the surrounding area. The chatbot only loads once you have consented to functional cookies. The content of the conversation is processed to answer your question and to improve the answers. The chatbot does not make decisions with legal effects and this is not automated individual decision-making under Art. 22 GDPR. Please do not enter sensitive data, payment details or document numbers in the chat.
5. Cookies, analytics and advertising
On this website we use strictly necessary cookies and — only with your consent — analytics, functional and marketing tools: Google Tag Manager, Google Analytics 4, Microsoft Clarity, Meta (Facebook) Pixel, ChatGPT Ads (OpenAI) and the Proon AI chatbot. Microsoft Clarity records anonymised mouse movements, clicks and scrolling (so-called heatmaps and session recordings) while masking the content of form fields. A detailed list of cookies, their purpose and storage period is on the Cookies page. You can change or withdraw your consent at any time via .
6. Recipients of personal data
We disclose personal data only to the extent necessary to the following categories of recipients:
- the operator of the Proon booking system and AI chatbot (processor),
- accommodation and booking platforms if you book through them (e.g. Booking.com, Airbnb — as independent controllers),
- payment service providers and banks,
- the email service provider (processor),
- web hosting, IT and website maintenance providers (processors),
- Google Ireland Limited (Google Tag Manager, Google Analytics 4), Microsoft Ireland Operations Limited (Microsoft Clarity), Meta Platforms Ireland Limited (Meta Pixel), OpenAI Ireland Limited (ChatGPT Ads) — only with consent,
- external accounting and tax advisers, lawyers and auditors,
- public authorities where required by law (e.g. the foreign police, the town of Vysoké Tatry, the tax office).
We have concluded agreements with our processors under Art. 28 GDPR. We do not sell personal data.
7. Transfers to third countries
Some providers of analytics and advertising tools (Google, Microsoft, Meta, OpenAI) may also process data in the USA. Such transfers are based on the European Commission’s adequacy decision (EU-US Data Privacy Framework) for certified companies or, alternatively, on standard contractual clauses under Art. 46 GDPR.
8. Retention periods
| Data | Retention periods |
|---|---|
| Bookings and contractual correspondence | for the duration of the contract and until the limitation periods expire (usually 3 years, at most 4 years) |
| Guest register and registration of stay | for the period laid down by specific legislation |
| Accounting records | 10 years from the end of the year to which they relate |
| Car and e-bike rental | for the duration of the contract and until the limitation periods expire |
| Email marketing | until consent is withdrawn or you unsubscribe |
| Enquiries and non-contractual correspondence | at most 1 year after the matter is resolved |
| Conversations with the AI chatbot | at most 12 months |
| Cookies | as stated on the Cookies page, at most 2 years |
9. Your rights
As a data subject, you have the right:
- of access to your personal data (Art. 15 GDPR),
- to rectification of inaccurate data (Art. 16 GDPR),
- to erasure (the “right to be forgotten”, Art. 17 GDPR),
- to restriction of processing (Art. 18 GDPR),
- to data portability (Art. 20 GDPR),
- to object to processing based on legitimate interest and to object at any time to processing for direct marketing purposes (Art. 21 GDPR),
- to withdraw your consent at any time without affecting the lawfulness of processing before its withdrawal (Art. 7(3) GDPR).
You can exercise your rights by email at info@premiere-group.sk or in writing to our registered address. We will respond without undue delay and within one month at the latest. We may verify your identity before handling your request.
10. Complaint to the supervisory authority
If you believe that the processing of your personal data infringes the law, you can lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27, dataprotection.gov.sk.
11. Final information
We protect personal data with appropriate technical and organisational measures (encrypted connections, access control, agreements with processors). We do not use automated decision-making or profiling with legal effects. We process data of persons under 16 in connection with accommodation only to the extent of the guest register and with the consent of their legal guardian. We may update this information; the current version is always available on this page.